FAQs

Welcome to Fragobox LLC's FAQ page! Here, we answer some questions you might have. If you have any further questions, please feel free to contact us!

1. How do I place an order?

You can browse our product catalog, select your favorite items, click "Add to Cart," and then follow the checkout process to complete your order. At checkout, you will need to provide your shipping address and payment information.

2. Can I change or cancel my order after confirmation?

Once your order is confirmed, we will begin processing it, and therefore changes or cancellations are not possible. Please carefully review your order information before placing your order.

3. Do you offer international shipping?

Yes, Fragobox LLC currently supports international orders. International shipping costs and estimated delivery times will be displayed at checkout, and the specific cost will depend on your address.

4. When can I request a return after receiving the goods?

You can request a return within 30 days of receiving the goods. Please ensure the goods are unused and in their original condition. For detailed information on the return process, please see our Refund and Returns Policy.

5. How long does it take for a refund to process?

Once we receive and review the returned item, your refund will be processed within 5-7 business days. The refund will be returned to your original payment method.

6. How are your sizes calculated?

We provide a detailed size guide, and you can find the appropriate size information on the product page. If you have any questions about sizing, please refer to our size guide or contact customer service.

7. What if I receive the wrong item?

If the item you receive does not match your order, please contact our customer service team immediately. We will process a replacement or return for you.

8. How do I contact customer service?

You can contact our customer service department through the following methods:
Email: kyle@fragobox.cc
Phone: 3608045033
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (Eastern Time)

9. Do you have a membership or loyalty program?

Yes, we offer a membership program where you can enjoy exclusive offers, discounts, and promotional information by registering an account. For more details, please see our Member Area.

10. Are products on the website frequently out of stock?

We try our best to keep product inventory updated, but some popular items may occasionally be out of stock. You can choose to join our mailing list to receive restock notifications and promotional information.

If you have any further questions, please feel free to contact us! Thank you for choosing Fragobox LLC, and we hope you enjoy your shopping!